Refund policy

Return & Refund Policy

We hope you enjoy your supplands products. If there is an issue with your order, please contact us and we will do our best to assist you.

Returns
For hygiene and safety reasons, we generally cannot accept returns of products that have been opened, used, or had their original seal removed.

Unopened and unused products in their original condition may be eligible for return if you contact us within 14 days of delivery.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging, if applicable

If we confirm that the item is damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless the return is due to our error or a damaged or defective product.

Change of Mind
We cannot accept returns of opened or used products due to personal preference, including differences in scent, texture, or individual product experience.

Contact Us
For return or refund inquiries, please contact us through our Contact page.